1. Introduction
This privacy policy applies to Grosvenor Casino Edgware Road, located at 150-162 Edgware Road, London W2 2DT, United Kingdom. The premises operate under the licensed name “The Victoria” and form part of the Grosvenor Casinos estate operated by Grosvenor Casinos Limited.
Grosvenor Casino Edgware Road does not have a separate venue-specific privacy policy. Personal data collected at this premises is processed in accordance with the central Grosvenor Casinos Privacy and Cookies Policy and the House Terms and Privacy documentation published by Grosvenor Casinos Limited. This document summarises the key provisions of that framework as they apply to visitors and customers of Grosvenor Casino Edgware Road.
2. Data Controller
The data controller for personal data collected at Grosvenor Casino Edgware Road is Grosvenor Casinos Limited. The registered office address is:
Grosvenor Casinos
TOR, Saint Cloud Way
Maidenhead, Berkshire
SL6 8BN
United Kingdom
Grosvenor Casinos Limited holds a UK Gambling Commission premises licence under account number 614. The Edgware Road premises are listed in the Gambling Commission public register as “London - The Victoria Casino, 150-162 Edgware Road, London W2 2DT,” with Westminster City Council as the local licensing authority.
3. Regulatory Framework
Grosvenor Casinos Limited operates under the oversight of the UK Gambling Commission and is subject to the requirements of the Gambling Act 2005. Data processing activities at Grosvenor Casino Edgware Road are conducted in compliance with applicable UK data protection legislation and related regulatory obligations, including those arising from anti-money laundering regulations and responsible gambling requirements.
4. Personal Data Collected
Grosvenor Casino Edgware Road may collect and process the following categories of personal data from customers and visitors:
- Identity data, including full name, date of birth, and photographic identification.
- Contact data, including postal address, telephone number, and email address.
- Financial and transactional data, including information relating to funds used at the premises and source of funds documentation.
- Compliance data, including records generated in connection with anti-money laundering checks, affordability assessments, and responsible gambling monitoring.
- Documentation provided in response to Know Your Customer requests, which may include payslips, bank statements, P60 forms, self-assessment tax documents, pension letters, or savings statements.
Customers may be contacted by telephone in connection with such checks between 08:00 and 20:00 Monday to Friday, and between 09:00 and 16:00 on Saturday and Sunday.
5. Purposes of Processing
Personal data collected at Grosvenor Casino Edgware Road is processed for the following purposes:
- Provision of casino services and fulfilment of obligations under the premises licence.
- Compliance with anti-money laundering legislation and regulatory requirements imposed by the UK Gambling Commission.
- Affordability and source-of-funds verification in accordance with responsible gambling obligations.
- Monitoring and enforcement of responsible gambling measures, including self-exclusion arrangements.
- Responding to customer enquiries and complaints.
- Marketing communications, where the customer has provided consent or where Grosvenor Casinos Limited relies on legitimate interest, subject to the customer’s right to object.
6. Data Retention
Grosvenor Casinos Limited retains personal data for a period of seven years from the date on which the customer relationship ends. This retention period is applied to satisfy regulatory obligations, including those arising under anti-money laundering legislation.
Where a customer’s record relates to problem gambling matters, or where an account has been suspended or terminated in connection with such matters, data may be retained for a longer period as Grosvenor Casinos Limited reasonably determines to be necessary.
Personal data used for marketing purposes will not be used for that purpose more than two years after the date of the customer’s last transaction.
7. Data Subject Rights
Customers and visitors whose personal data is processed in connection with Grosvenor Casino Edgware Road have the following rights under applicable UK data protection law:
- Right of access: to request a copy of personal data held.
- Right to rectification: to require correction of inaccurate or incomplete personal data.
- Right to erasure: to request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations.
- Right to restriction: to require that processing of personal data be limited in specified circumstances.
- Right to object: to object to processing carried out on the basis of legitimate interest, including processing for direct marketing purposes.
- Right to data portability: to receive personal data in a structured, commonly used, and machine-readable format where processing is carried out by automated means.
Grosvenor Casinos Limited aims to respond to data subject requests without undue delay and within one month of receipt.
8. How to Exercise Your Rights
Requests relating to personal data held in connection with Grosvenor Casino Edgware Road should be directed to Grosvenor Casinos Limited using the following contact details:
Telephone: 0800 083 1990
Email: [email protected]
Postal address: Grosvenor Casinos, TOR, Saint Cloud Way, Maidenhead, Berkshire SL6 8BN
For data protection queries relating to the wider Grosvenor group website, the designated data protection contact is:
Post: Data Protection, 70 Grosvenor Street, London W1K 3JP
Email: [email protected]
9. Complaints
If a customer is not satisfied with the manner in which Grosvenor Casinos Limited has handled a data protection matter, the customer has the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
The ICO can be contacted by telephone on 0303 123 1113 or through the contact page on the ICO’s official website.
10. Third-Party Disclosure
Personal data collected at Grosvenor Casino Edgware Road is not sold to third parties. Data may be shared with regulatory authorities, law enforcement bodies, or other entities where disclosure is required by law or is necessary to fulfil compliance obligations.
Within the Grosvenor group, data may be shared across group entities for the purpose of responding to enquiries and administering the customer relationship, in accordance with the applicable privacy framework.
11. Minimum Age Requirement
Entry to Grosvenor Casino Edgware Road is restricted to persons aged 18 years or older. Age verification may be carried out as part of the admission process, and personal data collected for this purpose is processed in accordance with this policy.
12. Policy Updates
The privacy framework applicable to Grosvenor Casino Edgware Road is maintained centrally by Grosvenor Casinos Limited and is subject to periodic review. Customers are advised to consult the current version of the Grosvenor Casinos Privacy and Cookies Policy and the House Terms and Privacy documentation, available at grosvenorcasinos.com, for the most up-to-date information.